Responsible Gambling

Our Commitment to Responsible Gambling

At Winairlines Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. We recognise that gambling should be entertainment, and we take our responsibility seriously to protect our customers from harm. We promote responsible gambling practices and provide tools and resources to help you maintain control over your gaming activity.

We comply with all regulatory requirements in New Zealand and work continuously to prevent problem gambling and support those who may be at risk.

Recognising Problem Gambling

Problem gambling can affect anyone. It's important to recognise the warning signs in yourself and others. If you experience any of the following, you may be developing a gambling problem:

• Spending more time or money on gambling than intended
• Feeling anxious or irritable when not gambling
• Chasing losses by gambling with more money
• Hiding your gambling activity from friends or family
• Neglecting work, study, or personal relationships due to gambling
• Borrowing money or going into debt to gamble
• Using gambling as an escape from stress, anxiety, or other problems
• Failed attempts to control or stop gambling
• Experiencing physical symptoms such as sleep problems or loss of appetite
• Feeling unable to stop despite wanting to

Self-Assessment Questions

Ask yourself these questions honestly to assess your gambling habits:

• Do you gamble with money you cannot afford to lose?
• Have you ever lied about the amount of money you've spent gambling?
• Do you feel guilty or ashamed about your gambling?
• Has anyone expressed concern about your gambling?
• Do you gamble to solve financial problems?
• Has gambling affected your work, education, or relationships?
• Do you feel a need to gamble with increasing amounts of money?
• Have you tried to cut down on gambling without success?

If you answered yes to any of these questions, we encourage you to seek help and use the resources available to you.

Setting Personal Limits

Winairlines Casino provides tools to help you set personal limits on your account. We recommend setting limits that suit your financial situation and gambling behaviour:

• Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: Set a maximum amount of net losses you are willing to incur within a specified period. This helps you control how much you are prepared to lose.
• Time Limits: Set a maximum duration for your gaming sessions. You will receive a reminder when your session time is approaching its limit.
• Wager Limits: Set a maximum stake amount per bet to control the size of individual wagers.

These limits are implemented in real time and cannot be overridden during the active period. You may reduce any limit at any time, but increases to limits are subject to a waiting period to ensure you have time to reconsider.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling or wish to exclude yourself entirely, Winairlines Casino offers self-exclusion options:

• Cooling-Off Period: You can request a temporary suspension of your account for a period of 24 hours, 7 days, or 30 days. During this time, you will not be able to access your account or place bets. After the cooling-off period expires, your account will automatically reactivate.
• Self-Exclusion: You can request a long-term self-exclusion from your account for a minimum period of 6 months. During a self-exclusion, your account will be permanently closed, and you will not be able to gamble on our platform. To reactivate your account after a self-exclusion period ends, you must contact our support team.

You can also register with Gambler, a national self-exclusion scheme that works across multiple gambling operators in New Zealand. Visit www.gambler.org.nz for more information.

Reality Checks and Session Reminders

Winairlines Casino uses reality checks and session reminders to help you stay aware of your gaming activity:

• Periodic pop-up notifications remind you of the time spent and money wagered during your current session
• You can customize the frequency of these reminders based on your preferences
• Session reminders help you take breaks and reflect on your gambling behaviour

These features are designed to help you maintain perspective and make informed decisions about your continued play.

Protection of Minors

Winairlines Casino is strictly for players aged 18 years and over. We have implemented strict age verification procedures during account registration to prevent underage gambling. We do not knowingly accept registrations from minors and will cancel any accounts found to be registered by individuals under 18 years of age.

We encourage parents and guardians to use parental control software to restrict access to gambling websites. If you are concerned about a minor's access to gambling, please speak with them about the risks and seek support from appropriate organisations.

Helpful Resources and Helplines for New Zealand

If you or someone you know is struggling with problem gambling, the following organisations in New Zealand provide free, confidential support:

• Problem Gambling Foundation: Free helpline available 24/7 on 0800 664 262. Visit www.pgf.nz for online chat and resources.
• Gamblers Anonymous: Support groups and meetings throughout New Zealand. Visit www.gamblersanonymous.org.nz
• Samaritans: If you are in crisis, call 0800 726 666 for emotional support.
• 1737 – Call or Text: Free call or text 1737 for support from trained counsellors (available 24/7).
• Gambling Commission: The regulatory body for gambling in New Zealand. Visit www.gamblingcommission.govt.nz

How to Get Help

Taking the first step to seek help is important and courageous. Here are the ways you can get support:

• Contact one of the helpline numbers listed above to speak with a trained counsellor
• Attend a Gamblers Anonymous meeting in your local area
• Speak to your general practitioner, who can refer you to specialist support services
• Visit the websites of support organisations to access online resources, self-help guides, and chat services
• Reach out to a trusted friend or family member to discuss your concerns

Support is available, and recovery is possible. You do not have to face this alone.

Our Responsible Gambling Tools

Winairlines Casino has implemented a range of tools and features to support responsible gambling:

• Account Limits: Set deposit, loss, time, and wager limits through your account settings
• Session Reminders: Receive periodic notifications about your gaming activity
• Self-Exclusion: Temporarily suspend or permanently close your account
• Account History: Review your complete betting and transaction history to monitor your activity
• Responsible Gambling Information: Access information and resources through our website at any time
• Links to External Support: Easy access to helplines and support organisations through our website

If you need assistance with any of these tools, please contact our support team, who are available to help you manage your account responsibly.

Further Information

For more information about our responsible gambling practices, please review our Terms and Conditions and Privacy Policy. If you have any questions or concerns, we encourage you to contact our support team through our website, and we will be happy to assist you.

Remember, gambling should always be fun and entertaining. If it stops being enjoyable, seek help immediately.